We understand that some of our valued customers have been facing confusion regarding the expiry date notifications for MTN SME data purchases. We want to take this opportunity to address this issue and provide clarity to ensure a seamless experience.
When purchasing MTN SME data, you may receive a message indicating that the expiry date is the next day. We acknowledge that this discrepancy has caused inconvenience and concern among our clients. However, we want to assure you that the correct expiry date can be obtained by checking your balance through the USSD code *461*4#.
By dialing *461*4#, you will be able to access accurate information about the expiry date, which typically extends up to the next 30 days. Rest assured, your purchased MTN SME data is valid for the specified period as reflected when checking your balance.
We sincerely apologize for any confusion caused by the inconsistent expiry date notifications. At MTN, we are committed to providing you with reliable and transparent services. We are actively working to rectify this issue and improve our communication to avoid such discrepancies in the future.
If you have any further questions or concerns regarding your MTN SME data, our dedicated support team is readily available to assist you. We value your business and appreciate your understanding as we strive to deliver an exceptional customer experience.