The ultimate goal of every business establishment and organization is to grow its customer base and make more profits. To achieve this, a lot of effort and systems go into this. Part of this includes getting an online presence, most likely a website, designing a customer management system, and keeping track of customer acquisition and retention.

If you currently run a business that has an online presence and requires user authentication when a new user signs up on your platform, you must be very familiar with OTP by now.  OTP is a unique password that is usually integrated on such platforms and sent to users who need to sign up in order to authenticate their identity. 

Additionally, businesses that involve online transactions require the use of a OneTime Password or OTP. This is done to avoid scams and criminal activities as it relates to financial transactions. With an OTP, the person making such transactions can confirm that the one carrying out such transactions is authentic and hence authorize the transaction. 

There is a chance that your business and the industry you belong to require the use of OTP at some time. Hence, the next information would be of particular interest to you.

The Problem

While the importance of OTP cannot be minimized, there is a problem with OTP delivery. The most popular form of OTP delivery remains SMS OTP. How this works is that at the point of the request for OTP may be to complete a Registration online or authorize a payment transaction, an SMS containing the password is sent to the user's phone.

Have you noticed though that there are times when your OTP does not deliver to those you send it to? If you have a system that tracks your SMS delivery, you might notice this readily. If not, you might find that many of your customers complain about this. And what about the many others who simply walk away from your business when faced with this challenge of non-delivery of OTPs. Aside from a total non-delivery, sometimes, there might be a delay in SMS delivery of OTPs, which invalidates the code when it comes in as it is time-sensitive.

Well, one major challenge to the delivery of SMS OTP is the DND policy. In fact, we live in the DND era, where many phone numbers active on this service do not receive SMS. Hence, the need for an alternative to SMS OTP Delivery in the face of these challenges.

The Solution

Without a doubt, you might be losing a lot of business to failed OTP delivery in recent times. If that is the case, we empathize with you. At a time when customers are hard to come by and making a profit is difficult, having to lose customers because of a policy you did not come up with or ask for can be quite frustrating.

However, the good news is that there is a tested and trusted alternative to SMS OTP delivery. And that is the Voice OTP.  With Voice OTP, the restrictions present on SMS OTP which makes it difficult to receive such doesn't exist. One thing that is sure with Voice OTP is that it would always deliver and at the time when it is sent. 

Hence, you can be confident that if you are experiencing difficulties with the delivery of OTPs via SMS, you can make the switch to Voice, and have outstanding results. Indeed, with Voice OTP, your days of losing business to failed OTP delivery will be well behind you.

Get started now with sending Voice OTP and also integrating this service on your mobile and web application, using the best voice OTP service in Nigeria.