You most probably already know what logistics firms do. They are responsible for the delivery of packages either from vendors to customers or from one person or organization to another. These companies have been around for many years, and new ones keep coming up on a daily basis. It’s not hard to see why that is so though, owing to the great demand for this and of course profitability.
Use Case 1 - User Authentication During Registration
One of the ways in which logistics companies have been using OneTime Password (OTP) is in user authentication especially when signing up on their online platforms. They understand the adverse effect of getting wrong user information or not properly merging addresses with the right individual. And using an OTP sent to the user’s phone number can go a long way in ensuring this process is perfected.
Use Case 2 - Online Payments
Additionally, if a logistic company has online payment incorporated on its website or mobile app, OTP also plays a role. The role of OTP in ensuring safe and secure online payment transactions is well known. Little wonder a lot of Fintechs use this service regularly. Hence, if the users of a delivery company would have to make payments online, OTP integration on the platform is important.
Use Case 3 - Zero Contact Delivery
Another way in which OTP has become quite useful in the logistics industry especially in the post covid era is in ensuring contactless deliveries. Arguably the world's number 1 logistics company; DHL Express, incorporated this service in July 2021. And this has been touted as the new normal in the logistics industry. How it works is an OTP being sent to the phone number of the person to receive a package at the point of delivery. After which, the individual is called by the delivery agent to call out the OTP to confirm he/she is the right person. When validated, the package can then be dropped at a security post or doorstep for the owner to pick up. This became necessary as a result of the Covid-19 pandemic, ensuring there is zero contact, hence keeping both customers and staff safe.
How Voice OTP Helps Logistic Firms
To send OTPs, there is the option of doing this using SMS. As a matter of fact, a lot of logistic firms, if not all, are currently using this means of OTP delivery. However, in recent times, there has been a need to switch to Voice OTP. This is due to the incidence of failed OTP delivery resulting in a loss of business for many of these companies.
With OTP delivery over voice, the issues with non-delivery of SMS and/or delay in delivery are taken out. Once you get a reliable and highly effective service provider for this, you can rest assured that your OTP delivery is well taken care of.
Check out the best Voice OTP delivery service provider in Nigeria, and why they stand out. You can also lookup reasons why you should use Voice OTP for your OneTime password. Once you’ve made the decision to make this switch, you can integrate Voice OTP on your mobile or web application easily using the SmartSMSSolutions’ Voice OTP API.
If you still have questions on Voice OTP or need further clarifications, you can send us a mail at