In running your business, you will often need to communicate with other businesses, your employees, and also your customers. You cannot run your business in isolation. You need to interact with people during running your business. This is business communication.

Knowing fully well that your business needs to communicate with other people regularly, you should now be aware of the tools available for use to improve your business communications.

What tools can I use to improve business communications?

1. Ticketing software:

Case, problem tracking, and ticketing software helps centralize customer support requests, track open issues, monitor team productivity, identify critical issues, and collect valuable customer feedback that helps improve products and services.

2. Business spaces:

These are almost similar to discussion forums. Business spaces are like social media platforms that are developed specifically for the employees of that business. For instance, your business can have a platform developed for your employees where they can register as employees and send friend requests to other employees just like traditional social media platforms.

One major difference between a business space and a discussion forum is that a business space is strictly used internally; within the business and not for external communication.

3. Discussion forums:

These are platforms created by businesses used mainly for brainstorming ideas and for providing the latest information about issues. For example, say you are a footwear vendor, you could be on a discussion forum for all footwear vendors in that city. Through that forum, you will get to receive updates on the latest designed footwear, their trending prices, and how you can order them.

You can also use a discussion forum internally as well where you set up one for your employees to discuss certain issues.

4. Emails:

Emails can be used whether in the workplace or outside the workplace, between businesses and their customers, or between businesses and other businesses. In the workplace, emails can be used to communicate vital work information. Businesses can communicate the latest updates and promotions via email newsletters to their customers. They can also use email communications to interact with other businesses.

5. Telephone and Text:

This is phone communication. In some situations, it may not be best to communicate with customers, employees, or other businesses through email. When such situations arise, the next best option is to reach them through phone or text. There is a more cost-effective way to do this by simply registering for our SMS services.

RELATED: When Best to Use Email or Phone for Client Communication

6. Social media sites:

This is the most common tool for modern business communications as it provides a wide and general platform where businesses can interact with a large variety of individuals, whether clients, customers, or prospects.

7. Video Conferencing (Zoom):

Video conferencing is a face-to-face simulation meeting using a live visual connection between two or more remote persons. For example, when you host a Zoom meeting that connects different people from different locations virtually.

RELATED: How to Hold Virtual Meetings on Zoom 

8. Voice Over Internet Protocol (VOIP):

VoIP is the transmission of voice and multimedia content over an internet connection. It allows users to make voice calls from computers, smartphones, other mobile devices, and dedicated VoIP phones. This technology is useful for both consumers and businesses because it often includes additional features not found in regular phone service.

RELATED: Mistakes You Could Be Making in Communications

These are only a few out of the vast majority of tools that you can adopt for your business to significantly improve your business communications.

SmartSMSolutions can help your business by using emails and text as tools for your business communication. You can spread emails and texts to as many people conveniently and effectively with the use of our Bulk SMS feature. Get started by calling us on 07034243326 or registering an account .