Being concise will help you stay informed and avoid unnecessary delays and frustrations. When looking at business communications on a global scale, misunderstandings can be avoided even when using fairly understandable expressions.

Being a professional and respectful communicator isn't just smart, it's also important to your business. You should encourage your team members to ask questions, provide feedback, and share thoughts and ideas as appropriate.

RELATED: Communicating Effectively in the Workplace 

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What are the things I shouldn’t use in business communications?

In business communications, especially when communicating with customers and clients, there are some languages and expressions that you shouldn’t use so you don't lose the attention of your audience:

1. Use of jargon:

Jargon in business describes the words and phrases used by business officials to convey specific ideas and directions, such as working hard, sending messages to customers, or giving higher-level employees more authority. Examples of jargon may be ‘leverage ratio, turnover, or, gearing’.

Understanding business jargon can be important for people who work in companies and organizations to understand certain instructions and do their jobs well.

When used properly, practical jargon can be an effective way to communicate complex topics concisely. But this is only proper for employees who are already acquainted with these jargons and can fully understand them. They are not suitable to use in communicating with customers who have no idea of the jargon, because they are not so familiar with the business industry.

2. Unprofessional tone:

This will mostly apply when you are communicating with another business. You will need to portray yourself as professional enough for the other business to have confidence in what you are saying.

For example, say you are writing a business proposal to another business or a potential investor, you wouldn’t want to express yourself in a way that will cause the potential investor to question if the proposal was written by a 12-year-old.

3. Acronyms:

Their purpose is to save time and space by shortening sentences and collections of letters that are easy and quick to say and understand. Recently they have also become very popular among teenagers.

In business communications, you shouldn’t use acronyms. Especially when communicating with customers, it can make you hard to be understood as your customers may have no idea what specific acronyms you use mean.

4. Internal terms:

Sometimes there may be some terms that are only familiar to your employees, coworkers, and team members. Anyone outside these groups may have no idea what the terms mean. These are internal terms. You shouldn’t use those terms in business communications with others outside those groups.

5. Using dull weasel words:

Your customers or your audience in general need to feel the ‘vibe’ of whatever information you are passing across to them, whether orally or in writing. Using dull and weasel words is sure to turn them off and consider the information to be very boring.

RELATED: Which Type of Communication is Best for Your Business 

6. Business call-out:

In business communication, it is a very bad practice to call out other businesses for whatever they are doing wrong. Such information should be discussed privately and not be done out in the open.

7. Redundancy:

Be straight to the point when communicating with your audience. Don’t dwell on the unimportant areas or need to continue repeating or re-emphasizing a point that you have already established.

8. Mismatched language:

Sometimes, the language you use for a particular audience should be different from the language you would use for a different audience. For example, say you sell hats, you will use a different language when convincing a retail farmer to buy your product than when convincing a foreigner to buy the same product.

RELATED: When to Use Email or Phone for Client Communications

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Although you are allowed to fully express yourself when communicating in business, there should be things you do and things you don’t do when engaging in such communication.

Employing SMS in your business is a good way to improve communications between you and your clients, customers, and even your colleagues in the workplace. Constantly staying in contact with such people will easily help you identify instances where you shouldn’t use a particular type of language. Get started with SmartSMSSolutions now to boost your communication!