SMS feedback survey is a method of using SMS as a feedback mechanism, to capture how your customers feel about your product or service. This method of feedback survey has overtime proved to be quick and efficient. Customer feedback should form the basis for product and service reviews of improvement, this enables businesses to serve their customers better. Sending surveys direct to customers' phones, through SMS, makes it easier for them to access, thus, making them more likely to participate. To learn more about SMS feedback surveys, read more about how you can use SMS feedback surveys to measure customer satisfaction.
When doing an SMS feedback survey, it is important to understand your customers' schedules, as this will inform the time you send your SMS. Also, make sure to provide an option for your customer to opt out.
Importance of SMS Feedback Survey for Businesses
Feedback is important for any and every business. Businesses that want to satisfy their customers, must try to first listen to their customers, as this can give them insight on how to go about customer satisfaction. Now that we have established the importance of feedback in general, let us look at the importance of SMS feedback surveys for businesses.
1. Cost-effective: SMS feedback survey is important, in that it helps businesses save significant amounts of money. This is a cost-effective method for businesses to carry out a survey and get the feedback that they require.
2. Instant: this method of survey is important because it saves time. SMS feedback survey also has a success rate. Most people are likely to respond instantly to an SMS, this is why businesses need to try this approach.
3. Easy: most customers would find it quite easy and fast to respond to an SMS survey since it is not a complicated process. Businesses are more likely to get honest feedback with this method.
4. Easy to Collect Feedback: with this method, businesses would find it a lot easier to gather feedback, compared to the use of printed or hard copy survey materials.
Sample Templates of SMS Feedback Survey
Below are a few sample templates for an SMS feedback survey for your business;
‘Dear Customer, on a scale of 1- 10, how likely are you to recommend our services to your friends and family. (1 is not likely, 10 is very likely).’
‘Hello Customer, what do you think of our new and improved product (name of the product) [url].’
‘Dear customer, thank you for shopping with us, we would love to hear about your experience. [url].’
‘Hello there, thank you for patronizing us. Do you think our services lived up to our promise? [url].’
‘Dear Jane, thank you for ordering wear at our store. Did you find our delivery process quick and easy, reply with YES or NO.’
‘Hello Amaka, on a scale of 1- 10, how satisfied are you with the microwave you ordered (1 not satisfied, 10 extremely satisfied).’
‘Hi Jane, thank you for doing business with us, can you take a moment to leave a review about your experience, click here [url].’
‘Hello, how was your service experience with (name of the business) to help us improve, please leave a review [url].’
Note; also remember to send thank you SMS to customers that participate in your survey
‘Thanks for Participating in our Survey, your feedback helps us improve our services.’
SmartSMSSolutions
If you want to engage in an SMS feedback survey and you do not know how to go about it, visit our website or contact us on 08035515868.
SmartSMSSolutions is an organization committed to growing client businesses, using communication. Our offers range from bulk SMS to Email marketing and voice OTP. Want to start using SMS to get feedback for your business? Create an account with us.