Cavemen used markings on walls and rocks to communicate and pass messages and information, ancient Egyptians used pigeons to send messages across. The human need to communicate and socialize with other humans has remained intact since the beginning of time, this is why more convenient ways to communicate and send messages are constantly invented. It must be difficult to work with a life bird. 

Text messaging is by definition a form of electronic communication, sent and received by mobile phones. It is an act of sending or receiving short alphanumeric messages, through cell phones, or other handheld wireless devices.

What Are Automated Text Messages?

For things to exist efficiently, most times, they require structure and a system. Just like the human body, systems help to organize the flow of events, thereby, coordinating the body. What has this got to do with text messaging you may ask. It is quite difficult and time-consuming as a business, to constantly worry about replying to your customer’s enquiry, or sending them instant replies, thank you messages, etc. This is hard to keep up with, so automated messages come in.

Automated text messages are scheduled messages. They are pre-written, and just like an alarm, are scheduled to be sent to a specific recipient at a specific time. This is a smart approach for smart businesses to reduce the stress, effort and manpower, put into staying in constant communication with their customers. This also reduces the workload on certain employees, thus, making them more useful in other aspects of their jobs.

Importance of Using Automated Text Messages

There are numerous benefits to using automated messages, aside from the fact that they reduce the workload and make communication easier. Below are a few benefits of automated text messaging:

1.  Reduces Work Load; as stated earlier, automated text messages reduce the stress of having to keep up with the communication demands of a business, thus reducing the workload on employees.
2.  Little Room for Error; since automated text messages are pre-written and sent according to specific schedules, there is little room for error. Automated text messages give structure, and where there is structure, there are little to no mistakes.
3. Timing; automated text messages guarantee accurate timing. As long as machines do not malfunction, they don’t forget. When the workload is heavy, it is easy for any human to forget to send a 'thank you for shopping with us SMS' or other messages of that sort. Automated messaging guarantees instant replies.
4. Easy to Track; with automated text messaging, businesses can track their communication, as it is easier to know what exactly went out, when, and to who.
5. Reduces manual input; automated text messaging as stated earlier, reduces reliance on manual input, thus reducing error and stress.

When to Use Automated Text Messaging

As wonderful and easy to use as automated text messages are, they should not be used in every situation. Below is a list of situations when this type of messaging is appropriate;

• Instant reply; automated text messages can be used as an instant reply mechanism. It is annoying to not receive any form of reply or acknowledgement for days, after contacting a business.in truth, it must take a while for a complaint to be addressed, but an automated acknowledgement message would go a long way to keep the customer patient.
• Thank you messages; automated messages can be used as an appreciation tool for customers who patronize your business. It might be hard to keep up with the number of customers a business has. Sending these messages manually might be too much of a task, plus there is the risk of forgetting or the risk of complete neglect. Automated messages in this situation would help to show appreciation.
• To give directives; automated messages can be used to give directives and answers to frequently asked questions. Note that these types of messages should contain a what next option, just in case the customer is not content, chatting with a machine.

How to Use Automated Text Messaging

Having understood the importance and benefits of using automated text messages, here are a few steps on how to use automated text messaging for your business;

1. Sign up for an Automated Texting service; This is the very first step. Sign up for an automated texting service. There are many automated texting services out there, but for the sake of this piece, a very reliable automated texting service is SmartSMSSolution. Know more about SmartSMSSolutions.
2. Upload a contact list; you would need a list to properly outline your recipients. You need a contact list, to know who to send what to.
3. Build; the next step is as vital as the others, this involves building your text marketing list with keywords and sign up forms.
4. Create; here, you create your automated text message. Follow the general rule of texting, to create a short, simple and precise text message.
5. Schedule and send automated text messages; this is the final step. Here you schedule what time to send and send your automated text message.

Do the above-mentioned steps sound too complicated? You do not have to do it yourself. If you want to engage in sending automated text messages to your customers, or you are overwhelmed by the number of follow-up texts you have to send daily, visit our website and get it done easily.

SmartSMSSolutions

Smartsmssolutions is a company with the resources, knowledge and tools to improve the communication flow in your business. Here at SmartSMSSolutions, we harness the power of communication, to grow businesses, using bulk SMSs, Emails, and Voice OTPs. We draw businesses closer to the public by establishing a strong line of communication between them. To learn more about our services, or to create an account with us, visit our website or call 08035515868.